Participant Agreement

Looked after by: Director of Operations    Last updated: October 2026

WELCOME

Welcome to LEGS. We are glad you are joining us.

This agreement explains how our classes and membership work. Please read it and keep a copy. 

The main points

  • Tell us if your health changes.

  • Do not exercise if you feel unwell or have an infection.

  • Pay for your block before it starts.

  • We cannot refund classes you miss.

  • If paying is difficult, ask us about a bursary.

WHO CAN JOIN

Our classes are for adults aged 18 and over who have a neurological condition.

Before your first class

  1. You have an assessment with a specialist neuro physiotherapist. This checks that the classes are safe for you.

  2. You sign a consent form.

  3. You give us an emergency contact: their name, phone number and email.

If your symptoms are not stable, we may ask your GP or consultant whether it is safe for you to exercise. We will only do this with your consent.

Keeping safe

Important

  • Do not exercise if you feel unwell or have an infection.

  • Stop exercising if you feel unwell during a class.

  • Follow the advice of your doctor.

  • Tell us if your health changes.

  • Keep your emergency contact details up to date.

Online classes: if you are not at your usual address, tell us where you are. Write it in the Zoom chat, or send it by email or text. Then we know where to send help in an emergency.

Fees and payment

  • Classes are paid for in blocks. Each block has 11 classes.

  • A block costs £110. Or you can pay £36.66 a month by standing order, paid on the 28th of each month.

  • Pay before your block starts. You can pay by bank transfer, standing order or cheque. Your invoice shows how.

  • If you join partway through a block, you pay only for the classes that are left.

  • Our prices are on our website. We will talk you through them at your assessment.

Trying a class: you can try one class before you decide to join. We send you an invoice before that class. You only need to pay it if you decide to stay.

Weeks with no class

  • A block is 11 classes. It is not always 11 weeks.

  • Some weeks there is no class, for example at half term. You do not pay for those weeks. You still get 11 classes.

  • There are no classes on bank holidays. For online classes, we send you a recorded class instead. For face-to-face classes, we take the cost of that class off your block.

  • If we cancel a class, we will offer you another class or a refund.

  • If your physiotherapist is away, another physiotherapist will lead your class.

If you miss a class

  • We cannot refund classes you miss, including for illness or holidays. We keep your place for you while you are away.

  • You can catch up with recorded classes in the Members’ Area.

  • If you need to be away for more than 4 weeks, or you need a break because of an injury, please tell us. Tell us before your break if you can. We will try to help.

If you want to leave

  • Tell us, and cancel your standing order.

  • We can only refund the rest of your block if someone else takes your place.

Price changes

Our prices go up once a year. We will email you at least 30 days before a price changes.

If paying is difficult

Please ask us about our Bursary Scheme. We never want money to stop you coming to LEGS.

What your membership includes

  • A guaranteed place in a small group class

  • Support from specialist neuro physiotherapists

  • The Members’ Area, with resources and recorded classes

  • A WhatsApp group for peer support, if you want to join

  • The weekly Neuro Café, with talks and discussion

  • Free places at Book Club, Creativity Club, the Hormone and Menopause Group and the Carer’s Café

  • Invitations to social events and our end of year celebration

  • Free legal advice from our partner, Stewarts Law

How we treat each other

  • Be respectful, inclusive and kind.

  • We do not accept bullying, harassment or discrimination.

  • Keep personal stories that people share in class private, unless they say you can share them.

If someone breaks these rules, we may ask them to leave LEGS.

LEGS welcomes everyone, whatever their race, gender, sexuality, faith, ability or background. Tell us if there is anything we can do to help you feel more comfortable.

If you are worried about someone’s safety

If you are worried about your own safety or someone else’s, contact:

If someone is in immediate danger, call 999.

Your information

  • We keep your information safe and confidential.

  • We only share your information with people involved in your care, and only with your consent.

  • We use information about how participants are doing to improve our classes. We remove names first, so no one can be identified.

  • Our Privacy Notice explains more: https://www.legs.org.uk/privacy

Insurance and our responsibility

  • We have £5,000,000 public liability insurance and £250,000 professional indemnity insurance. Ask us if you would like to see the certificate.

  • Nothing in this agreement limits our legal responsibility if our negligence causes you harm.

Things outside our control

Events such as floods or pandemics may stop classes from running. If this happens, we will keep you updated.

If a class is stopped for reasons outside our control, you can ask for a refund of the cost of that class if we are unable to offer a make-up class.

Making a complaint

  • Email info@legs.org.uk.

  • If we cannot sort it out, you can contact the Charity Commission.

  • For a complaint about fundraising, you can contact the Fundraising Regulator.

Changes to this agreement

We may update this agreement. We will email you at least 30 days before any change.

Any questions?

Email info@legs.org.uk or call 07471 210 359.

LEGS is a charitable incorporated organisation (CIO), registered charity number 1177659.